Shipping Policy

​Shipping Policy - Last updated: 1/12/2026

Thank you for shopping with LaQuay Ceramics. Each piece is carefully handmade, packed, and shipped with attention to detail. Please review our shipping policy below.

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Order Processing Time

All ceramic pieces are carefully prepared for shipment to ensure they arrive safely.

* Orders are typically processed within 1-3 business days after payment is received.
* Processing time does not include shipping time.
* You will receive a confirmation email once your order has shipped.

Please note that processing times may be longer during holidays or periods of high demand.

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Ready-to-Ship Items

Ready-to-ship items are completed ceramic pieces that are in stock and available for immediate dispatch.

• Orders are processed within 1–3 business days after payment is received

• Shipping time is calculated at checkout and varies by location

• You will receive a shipping confirmation email with tracking once your order has shipped

 

Made-to-Order Items

Made-to-order items are created specifically for you after your order is placed.

• Production time is [2-3 weeks], depending on the piece and current workload

• This timeframe includes forming, drying, firing, glazing, and final quality checks

• Shipping time begins after the production period is complete

• You will receive a shipping confirmation email once your order is ready to ship

Please note: Due to the handmade nature of ceramics, slight variations in color, size, and finish are normal and part of the process.

 

Shipping Rates & Methods

Shipping rates are calculated at checkout based on:

* Order size and weight
* Shipping destination
* Selected shipping method

We ship using reliable carriers such as USPS / UPS / FedEx

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Domestic Shipping

LaQuay Ceramics currently ships within the United States.

Estimated delivery times vary by location and carrier but generally range from 3-5 business days after shipment.

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International Shipping (If Applicable)

If international shipping is offered:

* Delivery times vary by destination
* Buyers are responsible for any customs duties, taxes, or import fees
* LaQuay Ceramics is not responsible for delays caused by customs processing

If you do not offer international shipping, you may replace this section with:

> At this time, LaQuay Ceramics does not ship internationally.

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Packaging & Handling

Due to the fragile nature of ceramics, all items are securely packaged to minimize the risk of damage during transit. We take great care to ensure each piece is protected.

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Shipping Confirmation & Tracking

Once your order ships, you will receive an email with:

* Shipping confirmation
* Tracking information (if available)

Please allow up to 24 hours for tracking updates to appear.

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Lost or Delayed Packages

LaQuay Ceramics is not responsible for delays caused by the carrier, weather, or incorrect shipping information provided at checkout.

If your package appears lost or significantly delayed, please contact us at christinalaquay@laquayceramics.com, and I will assist you in resolving the issue.

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Damaged Items

If your order arrives damaged:

1. Please contact us within 3 days of delivery
2. Include photos of the damaged item and packaging
3. Do not discard the item or packaging until the claim is resolved

We will work with you to determine a replacement or refund where appropriate.

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Incorrect Address

Please ensure your shipping address is correct at checkout. LaQuay Ceramics is not responsible for orders shipped to incorrect addresses provided by the customer.

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Contact Information

If you have questions about shipping, please contact:

Christina LaQuay
christinalaquay@laquayceramics.com
Fairless Hills, PA 

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